Gelöst

[English] How can I increase the speed of my existing connection?

vor 5 Jahren

My apologies for not speaking German. So I want to increase my Telekom connection speed to fastest possible. So when I am at customer centre (https://kundencenter.telekom.de/kundencenter/anschluss-tarif/index.html), I get the following options:

 

Capture.PNG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Clicking this leads me to the following page (I do the availability check and it seems all speeds are possible):

 

Capture2.PNG

Now I click Capture3.PNG and select my bandwidth of choice move forward and I am presented the following page:

 

Capture4.PNG

This is the part that I am concerned about. Shouldn't Telekom automatically know I have a Speedport Smart 3 already (as it seems to offer me one while upgrading my bandwidth)? I am simply scared if I put this in my shopping cart and proceed to order I will just have 2 parallel connections instead of upgrading my existing connection to a faster bandwidth. Please let me know if this is a misunderstanding. 

 

TL;DR: I really want to upgrade my connection speed but I am not sure how to do it online. I do not want to order redundant connections, rather increase the bandwidth of my existing connection. 

 

My thanks and regards.

 

 

Letzte Aktivität

vor 5 Jahren

von

1006

13

    • Akzeptierte Lösung

      akzeptiert von

      vor 5 Jahren

      Good morning @Bleh,

      if you are worried about ordering online, I can help you directly if you want to.
      Just give me a heads up when / if I can call you today or in the upcoming days to discuss the upgrade.
      I can also answer further questions you might have.

      Kind regards
      Nico B.

      2

      Antwort

      von

      vor 5 Jahren

      Hello @Nico B. ,

       

      thanks a lot for reaching out. I really want to upgrade my bandwidth to 250mbps (it seems to be available in my postcode) but being an English speaker on a German site, I was scared to order something wrong by mistake. Then I had cancelled wlan-to-go (as once it had activated, I had dropouts with my router) - and probably this outstanding order prevented me from upgrading. It would be great if you could call me at 16:00 tomorrow (29th June) and I will be happy to discuss the upgrade.

       

      my regards

      Antwort

      von

      vor 5 Jahren

      Hello @Nico B.  I was expecting a call today at 16:00 but maybe you have missed my message. Can we do it tomorrow? I am available anytime starting 10:30 to 12:00.

       

      good evening Fröhlich  

      Uneingeloggter Nutzer

      Antwort

      von

    • Akzeptierte Lösung

      akzeptiert von

      vor 5 Jahren

      @Nico B. : Kontakt gewünscht

      0

    • Akzeptierte Lösung

      akzeptiert von

      vor 5 Jahren

      Thanks for the nice conversation. As discussed the switch to the faster internet connection should go smoothly on the 10th July 2020. If you have any questions please don't hesitate to contact me. I wish you a great evening. Kind Regards Martin Bo.

      0

    Das könnte Ihnen auch weiterhelfen

    Speedbox speed

    vor einem Jahr

    in  

    Festnetz & Internet

    84

    0

    1

    How to attach my new home internet contract to existing Telekom Login (email)?

    vor 3 Jahren

    in  

    Festnetz & Internet

    457

    0

    2

    Cancel contract: Moving into apartment with existing internet

    vor 2 Jahren

    in  

    Festnetz & Internet

    1381

    0

    2

    Gelöst
    When and how do I cancel my contract?

    vor 9 Monaten

    in  

    Festnetz & Internet

    607

    0

    2

    Using existing DT DSL Modem for the new contract - English support

    vor 2 Jahren

    in  

    Festnetz & Internet

    93

    0

    1

    Beliebte Tags letzte 7 Tage

    Keine Tags gefunden!

    Das könnte Sie auch interessieren

     

    Social Media

    Telekom FacebookTelekom InstagramTelekom X

    Cookies and similar technologies

    We use cookies and similar technologies (including ) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


    By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


    Find more information in the Privacy Policy and Partner List.

    Use of Utiq technology powered by your telecom operator


    We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites, listed here (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).

    The Utiq technology is privacy centric to give you choice and control.

    It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).

    The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:

    • on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
    • on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.

    By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.

    You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.