Hi, i have moved into this apartment approximately 3 weeks ago. On the 9th of October i have made a 2 year contract through the telekom site and have made an appointment for the 16th, but no one came. Previously on the 10th i have filled out a form that was sent to my email by Telekom. After contacting support via phone, they said there is no free line for me. I have moved into Germany 6 weeks ago, so i dont understand how there isnt a free line for me, when a technician from Telekom came to my neighbors a couple days ago and connected them to the internet. I need internet and i dont understand how long i have to wait for :(

I speak perfect english but i dont speak german yet