DSL Modem Setup
4 years ago
We were given a speedport on Tuesday of this week and told to have it plugged in all day Wednesday while the technician connects our line. It is connected to the correct port, however when attempting to setup our modem it will not take the device password. I’ve tried a direct connection via Ethernet through the MeinMagenta app by scanning the QR code and nothing works. Please help!
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4 years ago
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4 years ago
Hello @cheomeli94
in addition: so that the @Telekom team can help you in a targeted manner, please store the customer data securely in the profile => profile data (under further information you can also find additional information such as availability, alternative callback number, additional information, new address for the question, affected SIM card number, etc. . deposit). These data are only visible to the Telekom hilft team and are not public. Do not forget to save, then write briefly when done successfully - thank you! greeting
Waage1969
ergänzend: damit Dir das @Telekom hilft Team zielgerichtet helfen könnte hier bitte die Kundendaten geschützt im Profil hinterlegen => Profildaten (unter weitere Informationen kannst Du auch Zusatzinfos wie Erreichbarkeit, alternative Rückrufnummer, Zusatzinfos, neue Adresse für die Fragestellung, betroffene SIM Kartennummer, etc. hinterlegen).
Diese Daten sind nur für das Telekom hilft Team ersichtlich und nicht öffentlich. Speichern nicht vergessen, danach kurz schreiben wenn erfolgreich erledigt - Danke !
Gruß
Waage1969
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4 years ago
Good morning!
I have updated my profile information.
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4 years ago
Hallo @cheomeli94
perfect, i have given an information to the support @Telekom hilft Team
Greats
Waage1969
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4 years ago
Excellent, thank you!
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4 years ago
A technician will come to your place tomorrow noon / afternoon to solve the issue.
Please give me feedback on whether or not he / she could actually fixe the issue.
Kind regards Nico B.
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