Hello, 

My DSL is down since this morning (Magenta Hybrid). I tried to contact this number 0800 33 01000 but they hang up. I don't speak German well so I guess it doesn't help. I tried Whatsapp and twitter as well. 

I hope you can help me here, as mentionned my DSL is down (orange led on the Speedport Smart 4), I have the 5G / LTE though but for my work I need a VPN and it doesn't reach with the 5G / LTE . Few of my applications doesn't work on 5G / LTE as well (twitter, google trad, twitch, doctolib for example) do you a way to bypass this ? 

Can you have a look at my line here if I give you my Kundennummer privately ? 

best regards