DSL internet connection keeps dropping

vor 4 Monaten

Hello Telekom community,

I hope it is okay that I post in English.

Recently my MagentaZuhause XL DSL internet tariff was activated.  My DSL line is connected to a brand new FRITZ!Box 7530 AX.   

Since activation, the DSL connection drops regularly (up to multiple times times per hour).  The DSL light on the router begins flashing, and internet connectivity is lost.  This is not a problem with the WLAN...the router's WLAN light stays illuminated and my devices maintain connection to the network (just without internet).  When the connection is restored, the internet works as expected until the next drop.

I have already attempted the automated check/reset recommended here, but the connection continues to drop.

Any suggestions for what could cause such an unstable connection?

Best regards,

T. Kutz

36

7

    • vor 4 Monaten

      @TylerK 

      You must report the fault to 08003301000. The problem is with your line. Because you now have a higher bandwidth than before, your connection is more sensitive to interference on your line. A technician must look at this and measure your line from your telephone socket to the Telekom DSLAM. Do you use PowerLAN PLC ?

      1

      Antwort

      von

      vor 4 Monaten

      deleted_user 
      Thanks for the reply.  I will report this to the phone number you provided.        I am not using any PLC devices.

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 4 Monaten

      Hello @TylerK,

       

      thank you for posting. 

      I've just tried calling. Please note that we have to call using our work phone when calling foreign numbers. That why you are getting calls from anonymous number. 

       

      Feel free to let me know, when I can reach you. 

       

      Kind regards

      Belana

      4

      Antwort

      von

      vor 4 Monaten

      Hi @TylerK,

       

      thank you for the nice call. 😊

      I've just done the reset. Let's see if the update and reset helped. 

      If not, you can just follow up here, and we will get back to you. 

       

      Kind regards

      Belana

      Antwort

      von

      vor 4 Monaten

      @Belana M. Just wanted to follow up on this.  Following the connection reset and router software update, the internet connection has been working great for the past 2 weeks.  Thanks so much for your help!

      Antwort

      von

      vor 4 Monaten

      Hey @TylerK, 👋

       

      thank you for the update. I appreciate your confirmation and am glad that your internet is working as expected again. 😊

       

      Best Regards
      Jonas

      Uneingeloggter Nutzer

      Antwort

      von

      Uneingeloggter Nutzer

      Frage

      von

      Das könnte Ihnen auch weiterhelfen

      Internet connection keeps dropping

      vor 8 Monaten

      in  

      Festnetz & Internet

      217

      0

      2

      Gelöst
      [English] MagentaZuhause L - DSL Connection keeps dropping and shows "Not Synchronous"

      vor 2 Jahren

      in  

      Festnetz & Internet

      111

      0

      4

      Internet connection is restarting every minute for 15 minutes and then is stable for 30 minutes and this problem starts again!

      vor einem Monat

      in  

      Festnetz & Internet

      27

      0

      2

      Continuous Disconnections with DSL Connection

      vor einem Jahr

      in  

      Festnetz & Internet

      152

      0

      3

      Unstable Internet Connection with Smart 3

      vor 4 Jahren

      in  

      Festnetz & Internet

      298

      0

      2

      Beliebte Tags letzte 7 Tage

      Das könnte Sie auch interessieren

       

      Social Media

      Telekom FacebookTelekom InstagramTelekom X

      Cookies and similar technologies

      We use cookies and similar technologies (including ) on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


      By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


      Find more information in the Privacy Policy and Partner List.

      Use of Utiq technology powered by your telecom operator


      We, Telekom Deutschland GmbH, use the Utiq technology for digital marketing or analytics (as described on this consent notice) based on your browsing activity across our websites, listed here (only if you are using a supported internet connection provided by a participating telecom operator and consent on each website).

      The Utiq technology is privacy centric to give you choice and control.

      It uses an identifier created by your telecom operator based on your IP address and a telecom reference such as your telecom account (e.g., mobile number).

      The identifier is assigned to the internet connection, so anyone connecting their device and consenting to the Utiq technology will receive the same identifier. Typically:

      • on a broadband connection (e.g., Wi-Fi), the marketing or analytics will be performed based on the browsing activities of consenting household members’.
      • on mobile data, the marketing will be more personalised, as it will be based on the browsing of the individual mobile user only.

      By consenting, you confirm that you have permission from the telecom account holder to enable the Utiq technology on this internet connection.

      You can withdraw this consent anytime via "Manage Utiq" at the bottom of this site or in Utiq’s privacy portal (“consenthub”). For more, see Utiq's privacy statement.