I have a DSL connection with the Hybrid 5G extension. The DSL conneciton (50 MBps) and 5G (upto 300 Mbps). I typically get 200+ Mbps since installation, however in the recent days this has reduced to below 15 Mbps (legal minimum) conistently. I have tried moving the 5G receiver etc, no luck. Lights on the 5G receiver is green, and all connections seem active as per the Speed Port 4 router.

I have also gone through the fault reporting steps that led me through some automated steps like restaring the router, reconfiguring it etc. All of which ended in a fault being reported.

Unfortunately, the person assigned to case was not able to speak in English and gave a number to call that does not work (08003301080). Hence, I am posting it here. Hopefully, someone here can help resolve this issue.