I have a contract for more than a year and half and got an upgrade offer, when i applied for it i found there are 2 active plans in my account and will be double billed.
This happened because the old contract has the main building number (19)
And the new contract i entered the correct number (19B)
It is treated as 2 different addresses and when the technician came me and him didn't know then, he disconnected the old connection and did new one, as it is a new place from his perspective.
Now i will be double paid, the old contract still have 6 month and don't have connection.
I need to terminate one of them and don't care about the offer if it is easier to terminate the new contract and switch the connection back
vor 14 Tagen
Hello @Khaled.abdou,
thank you for the nice call.
We will get back to around 8-9 pm today.
Kind regards
Belana
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vor 13 Tagen
Hello @Khaled.abdou,
are you still available for a call today?
Kind regards
Malte
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vor 11 Tagen
Hello Malte,
Can you call me today anytime
I am available
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vor 10 Tagen
Thank you very much for the pleasant conversation earlier. 🙂
I am really pleased that we were able to find a solution and cancel the old tariff tomorrow. Have a pleasant day. 🙌🏽
Best regards
Timur
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