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Customer Service
4 years ago
Why offer the chat assistant and the virtual live when it directs customers back to the hotline. I’ve spent and wasted a whole day just trying to get a hold of a technician to help troubleshoot. At this point I’m not even sure I want to bother with Telekom or it’s services if it’s a nightmare to get in contact with someone.
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4 years ago
@bori22
There are a number of things that cannot be resolved in chat. Technicians, for example, aren't there at all.
But you could, for example, describe your problem here.
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4 years ago
I'm sorry, it's a little too late for a call now, I guess. But I looked what the technician wrote and there was definitely a problem with the line that could be fixed.
And as I can see, you are online now. Is everything okay?
Kind regards Inga Kristina J.
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4 years ago
@Inga Kristina J.
Yes, once the issue with line and phone jack were resolved I was able to setup replacement router and verified internet was working. I also received a follow up call to check how things were working. Rep indicated speeds were off so they had me go through settings of router. All was in order and correct. So rep advised I give it until end of week and if no change let you guys know.
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3 years ago
thank you very much for the reply. Yes, that's fine. We'll be here.
Kind regards Inga Kristina J.
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4 years ago
@ak123
I tried that a couple times with no success.
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4 years ago
@bori22 I have called the team for further assistance. They will probably be in contact with you tomorrow.
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