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Customer Service English
vor 3 Jahren
I have now been trying to call every single telekom number every 30 minutes and no one speaks English. They keep directing me to the same page to generate a return label but that page does not let me print anything after entering the details. I mention this problem and it still directs me back to this. Does anybody have the English customer service number here ?
1153
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vor 3 Jahren
Hello @msk2222
I called the team. When can you best be reached by phone?
1
Antwort
von
vor 3 Jahren
Please call me right away
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vor 3 Jahren
@Inga Kristina J. will call you today, when she is in her shift.
https://telekomhilft.telekom.de/t5/Geraete-Zubehoer/Returning-a-router/td-p/5412667/page/2#answers
2
Antwort
von
vor 3 Jahren
I also have the same problem. Could someone contact me about changing the current private 5G router internet to a Business account.
Antwort
von
vor 3 Jahren
Hi @Justinas Milius Miliausk
I got this message with way too much delay...
But nevertheless we already had a nice phone call and everything ist done already.
It just happened in a different Thread.
Thanks again for your patience.
Best regards,
Louisa G.
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Antwort
von
vor 3 Jahren
I wrote my full answer in your earlier posting.
Kind regards
Anna J.
0
vor einem Jahr
Sorry, but I do not speak Deutsche...
However, my MagentaXL internet service not working properly for the past two (2) weeks...!!!
Have tried contacting TELEKOM via the 08003301000 telephone number --- however, seems the automated menu only responds to telephonic inputs and German language.
Can anyone recommend a method to help me contact someone at Telekom?
It seems this may require a technician to respond to the internet service problem.
5
Antwort
von
vor einem Jahr
I can call you tomorrow around 11am if this is okay for you @BOWEN1 ?
Please have your customer number and the last 6 digits of your IBAN ready for legitimization reasons.
Kind regards,
Martin Bo.
Antwort
von
vor einem Jahr
Yes… 11am will be fine… thank you
do you have my cell phone number? If not I can send it to you
Antwort
von
vor einem Jahr
Thanks for the pleasant call @BOWEN1.
As discussed, you get the disconnections most likely because of the repeater (TP-Link).
I did a factory reset for the router and ordered you the "Speed Home WLAN".
Your router and the new repeater will be compatible, and you should not have any issues.
Drop me a line if I can do anything for you.
Enjoy the beautiful weather.😉
Kind regards,
Martin Bo.
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