Continuous Disconnections with DSL Connection
vor einem Jahr
Hey everyone,
I'm having a major headache with my DSL connection. It keeps dropping out, and today was a nightmare with over 20 disconnections in just one day. Usually, it comes back on after a couple of minutes, but it's happening way too often.
A technician visited about a month ago, he said he tweaked some stuff outside, and swapped out the inside phone connection. It helped a bit, but I'm still dealing with these annoying interruptions a few times a week. And now, it's ramping up again, happening more frequently every day.
Seems like the signal's just dipping out for a moment (usually it connects back in 2-4 minutes), but it's seriously messing with my workflow.
Any suggestions or help would be a lifesaver. Thanks a ton!
Some notes:
- Using Fritzbox 7530AX with latest firmware
- No telephone connection etc. Modem directly connected to the telephone line
- Connection already limited to 70 Mbit Down/37Mbit Up although 100 Mbit connection was booked.
Cheers,
152
15
vor einem Jahr
@saraykoye schau mal deine PN an, Brief oben rechts unter Deinem Avatar oder klick auf den Link https://telekomhilft.telekom.de/t5/notes/privatenotespage Gruß Andi
0
vor einem Jahr
@saraykoye melde Störung unter 08003301000, es stört etwas Deine Leitung. Woran es liegt ist nicht zu erkennen aber ASSIA hat bereits eingegriffen und die Werte liegen nicht inerhalb der AGB.
VG
1
Antwort
von
vor einem Jahr
@saraykoye
Thank you for your contribution to our community 🙏🏽
You have already received support from @Chill erst mal 🙂
I couldn't reach you by phone right now to be able to record the fault with you. When will be better for you?
Best regards
Timur K.
Uneingeloggter Nutzer
Antwort
von
vor einem Jahr
Hi @Timur K. ,
It would be great if you can help recording a fault. The line speed goes up continuosly each day by 10Mbits but the disconnections are still there. Please try to call me again. I'm usually available. Thanks!
Best regards
11
Antwort
von
vor 10 Monaten
@Sören G. thanks a lot for your support over the phone and scheduling the technician appointment.
The techician came today but he didn't do much, he said that he don't see an issue in the line and an expert should come and run extensive troubleshooting with special tools. On the way out he said he will do a 'port reset' on the external connection box and that we should follow it for a few days. This actually made the situation worse as it reset the previous speed adaptation. Now that the line is syncing at 100Mbit again, there are constant outages. I would appreciate if you could help to arrange an expert appointment for further analysis.
Below you can see the current situation (24h view), the technician came around 10 and so many sync issues afterwards.
Btw. this shows up time to time (maybe 20% of the time) in the event log, distance is almost always 19 meters.
Thanks!
Antwort
von
vor 10 Monaten
@saraykoye since the appointment was today, I am going to check the ticket tomorrow and see if it was forwarded to the Telekom Experts.
I will keep you posted.
Sören
Antwort
von
vor 10 Monaten
@saraykoye I forwarded the ticket to our experts. The new appointment is Monday 15th July 11:00-15:00.
Keep us posted.
Sören
Uneingeloggter Nutzer
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