Change to fiber
7 months ago
Hello everyone,
I was wondering about the following:
I don't have a contract with Telekom right now, and I'm moving to a new apartment. I have the option to get DSL, but I know the building will have fiber, some time in the near future. I was wondering, if I make a contract for DSL now, how easy would it be to be upgraded to fiber optics? Would I have to wait until I need to renew my contract? Would I have to upgrade my plan?
Thank you
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7 months ago
You can easily upgrade to fiber after it has been installed in the house.
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7 months ago
If DSL and fiber in your new place will both be provided by Telekom there's no issue at all. Just upgrade at any convenient time once fiber becomes available.
If DSL and fiber will be provided by different ISPs, note that the DSL contract's minimum term (aka "Mindestvertragslaufzeit") of typically 24 month may inhibit changing to fiber for some time.
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7 months ago
@Edgar13
Thank you for your post in our community 🙂
You have already received the answer here 🙏🏽 You can then switch to fiber optics without any problems 👍🏽 We can also provide you with a DSL transition tariff until the expansion is complete.
Unfortunately, we are currently having maintenance work. I'll get back to you later as soon as the system is ready for booking again 😊
Best regards
Timur
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7 months ago
@Edgar13
Thank you very much for the pleasant conversation with you and your partner 😊
As we discussed, I have booked MagentaZuhause L on the terms we discussed. You can also find all the information on the order confirmation 🙌🏽🙂
I'll be in touch again at the beginning of December regarding the booking of the fiber optic order for you 🙂 First of all, have fun with the connection and have a nice Sunday.
Best regards
Timur
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7 months ago
Thank you very much for calling @Timur K. , it was very helpful
One small note, just to clarify - I'm expecting that as soon as fiber is available, Telekom will contact me to make the switch, is that assumption correct?
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7 months ago
@Edgar13
Sure, of course 🙂
I also wrote to you 🙌🏽🙂 As soon as the DSL is active at the beginning of December, I'll contact you again and set up the switch to fiber optics. Then the expansion will take place first. As soon as the expansion is complete, you'll receive a setup link to activate the fiber optic tariff 👍🏽
We'll hear from you again at the beginning of December 🙌🏽
Best regards
Timur
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5 months ago
@Edgar13
The DSL connection will be switched on Monday 🙂 I'll get in touch on Monday or Tuesday as soon as we have the contract in place so that we can set up the switch to fiber optics 😊
Best regards
Timur
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5 months ago
@Edgar13
Thank you very much for the pleasant conversation earlier 🙂
As we discussed, I'll summarize the information we need from the property management company in German 👍🏽
Wir brauchen als Kontaktinformation von der Hausverwaltung folgendes:
- Den Namen eines Ansprechpartners bei der Hausverwaltung
- Den Namen der Hausverwaltung
- Die Adresse der Hausverwaltung
- Eine Telefonnummer und eine gültige E-Mail Adresse
Der Ausbau ist natürlich bei Tarifbestellung komplett kostenlos für den Eigentümer.
As soon as you have the data to hand, please report back here 🙂
Best regards
Timur
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5 months ago
Hello @Timur K.,
I received an email from Telekom, claiming that the expansion to fiber is available at our new address. Do we need to do something to make the switch?
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5 months ago
@Timur K.I was finally able to get the details:
- Den Namen eines Ansprechpartners bei der Hausverwaltung:
Herr H. Brümmer
- Den Namen der Hausverwaltung:
Vonovia
- Die Adresse der Hausverwaltung:
Mecklenburgische Str. 57
- Eine Telefonnummer und eine gültige E-Mail Adresse:
+xxxxxxxxxxxx (Herr Brümmer)
Unfortunately they don't provide email addresses anymore.
Please let me know if you need more details.
----------------------------
Hinweis von Louisa G.: Removed personal Data, Data secured for service matters
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5 months ago
Hat Vonovia, nicht den Ausbau flächendeckend untersagt?
Ich streite mich schon seit Monaten mit dem Vermieter, die Telekom endlich an meiner Adresse ausbauen zu lassen.
Leider muss ich dass ganze mit ADSL überbrücken, mit der Hoffnung das die Fritz Box 5690 Pro, endlich mit Glasfaser versorgt werden kann.
Liebe Grüße
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5 months ago
Hey @Edgar13,
thank you for the information.
I saved the mobile number, but had to remove it afterwards, because this is a public forum. I'll also inform my colleague Timur
Kind regards
Louisa
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5 months ago
Hello @Edgar13,
since our community will undergo extensive technical adjustments in the coming weeks, it will be available in read-only mode starting today at 8 PM. As soon as I have new information or a solution for your request, we'll contact you by phone. If you have any further questions, you can reach us via WhatsApp. Alternatively, you can also contact us via the phone number +49 1514 2227878.
Kind regards
Malte
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4 months ago
@Edgar13
Unfortunately, I was unable to reach you by phone last week to record the property management data for the fiber optic order 🙏🏽 When will it be convenient for you to call me back so that we can talk about it 🙂
Best regards
Timur
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