‎Cancelling a landline and Internet contract

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Cancelling a landline and Internet contract

9 years ago

Hi,

My German is not so good ... Can anyone link me to the form to cancel my Internet and landline telephone contract.

Thanks

Vince

4669

Accepted Solution
accepted by
9 years ago
Hallo @vmillar1,
please use this link to cancel your landline contracts, like MagentaZuhause, Call & Surf or Entertain. If you tell us the reason for cancelling we can help you which of the options offered on the website are appropriate for you.

https://www.telekom.de/hilfe/vertrag-meine-daten/kuendigung/kuendigung-festnetz
2
Answer
from
5 years ago
Can someone update the answers in this topic please?

My situation is different, I will move abroad but I doubt that I have any kind of obligatory contract anymore since I made my contract 4 years ago and I think it was 1 or 2 year so its long ended.

The only form I found is: https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/umzug-ins-ausland

They demand all kinds of documentations from deregistration office and whatnot. Is there another cancelation for those who are are done with their mandatory time?

Thanks
Answer
from
5 years ago
Hey @Azurish & welcome to Telekom hilft Community.

Actually your link is correct. And we also need all this kind of document filing for an aborad move.
Your contract does not end automatically after two years, when you are not cancel it. The contract extend after this time frame for one year.
- Just in case you missed this.
But if you need any further help, please fill out your private data in your profile. (Just klick in my Bio).
And I will be able to help you as fast as I can.

Kind regards
Christina P.
Unlogged in user
Answer
from
Accepted Solution
accepted by
9 years ago
Hello @vmillar1 , you can cancel your contract with landline/fixed line and internet/DSL here > https://www.telekom.de/hilfe/vertrag-meine-daten/kuendigung?samChecked=true , this form only available in german language!

Kind regards
0
2 years ago
Hallo Christina,

Could you please tell me what is the cancellation perio for festnetz and internet(wifi). For example if my contract ends on 1st of Jan, 2024. When should I send my cancellation request? Thanks in advance.

Thanks and regards,

Sai.
0