Hello,
Earlier this week I moved into a new apartment and created a new order for MagentaZuhause XL Flex. However I've just realized that my apartment does not have the right socket for DSL. I would like to cancel my contract as I cannot connect to DSL in my apartment. I was hoping to be able to cancel this on this Widerruf eines Telekom Auftrags.
However it asks for an 11 digit Auftragsnummer which I don't have. I cannot locate it in the MeinMagenta app either. The closest information that I could find is a 10 digit order number. My understanding is that I only have 14 days from my order during which I'm able to cancel this contract, so I'm hoping to cancel this as soon as possible please.
Offizielle Lösung
akzeptiert von
vor 3 Tagen
@cobalt_ringbearer,
thank you for the pleasant call.
I'm glad that I could answer all of your questions. If there's anything else we can help you with in the future, feel free to write again.
Have a nice day and a good time.
Kind regards
Malte
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