Solved
canceling magenta internet contract
1 year ago
Hi,
I am moving away from Germany at the end of April 2024, I am trying to schedule the termination of my Magenta fiberglass internet contract and having some difficulties doing it. I found some articles that said I needed to have my Abmeldung first, but I couldn't do it until 1 week before I moved out. Can you help me with this issue and can I schedule the termination as well from now?
Thanks in advance
77
4
This could help you too
193
0
2
Accepted Solution
accepted by
1 year ago
You can use this https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/kuendigung online form.
First, choose "Kündigung aus besonderen Gründen", then "Kündigung wegen Umzug ins Ausland".
You are right that you will need to upload a document for approval, either a "Abmeldebestätigung" or a document clearly stating your work / studies in the new country.
According to TKG regulations, your contract will be terminated 1 month after you have left Germany.
1
Answer
from
1 year ago
@TP13
Thank you for your contribution to our community 🙌🏽
You have already received the correct contact form from @ak123 🙂 Have you already been able to arrange the special termination or do you still need support? 👍🏽
If so, please enter your details in your profile and let me know here in the thread when I can reach you.
Best regards
Timur K.
Unlogged in user
Answer
from
1 year ago
thanks for the answer @ak123 and @Timur K. !
I will wait until I got my Abmeldebestätigung and will arrange special termination for it.
1
Answer
from
1 year ago
@TP13
Great, I'm really pleased to read that 😊 If you need any further support, you can always get in touch here.
Best regards
Timur K.
Unlogged in user
Answer
from
Unlogged in user
Ask
from