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Cabble error E1 - contacted call center but no help. I need it fixed please help

vor einem Jahr

Router is showing cable error e1 for 2 days. Got a new cable and still doesn’t work. I need it for work tomorrow. Please help.

192

13

    • vor einem Jahr

      @Fab098: Welcome to the Community. Please show us a screenshot of this website:

       

      http://speedport.ip/html/login/status.html?lang=de

       

      Regards Ulrich

      2

      Antwort

      von

      vor einem Jahr

      Hello! Website doesn’t open

      Antwort

      von

      vor einem Jahr

      Fab098

      Website doesn’t open

      Website doesn’t open
      Fab098
      Website doesn’t open

      Are you connected to the wifi of your router?

      Uneingeloggter Nutzer

      Antwort

      von

    • vor einem Jahr

      Fab098

      I need it for work tomorrow

      I need it for work tomorrow
      Fab098
      I need it for work tomorrow

      If this is a breakdown of your line, it will not work until tomorrow.

       

      Fab098

      Got a new cable and still doesn’t work

      Got a new cable and still doesn’t work
      Fab098
      Got a new cable and still doesn’t work

      the error e1 is not only related to your cable between junction box and the router. It could be also a fault in the cable within the house, the street, or somewhere else.

       

      Was it working before the 2 days?

       

      Did you already call the Hotline? Why the did not help? Language Problems? It is also possible to wait here for the Team Members of @Telekom-hilft-Team . There are also some english speaking members if nesesarry.

       

      0

    • vor einem Jahr

      It worked yesterday morning, but I noticed from around 5pm yesterday

      0

    • vor einem Jahr

      No, it’s not working 

      4

      Antwort

      von

      vor einem Jahr

      The WiFi itself is working, I can connect to it but no internet


      @RoadrunnerDD  schrieb:
      @Fab098  schrieb:
      No, it’s not working 

      Normally the WiFi itself should work also if there is no internet connection/cable error. Are you sure?



      Antwort

      von

      vor einem Jahr

      Fab098

      The WiFi itself is working, I can connect to it

      The WiFi itself is working, I can connect to it
      Fab098
      The WiFi itself is working, I can connect to it

      Totally clear from the beginning...

       

      But for this

       

      UlrichZ

      Please show us a screenshot of this website: http://speedport.ip/html/login/status.html?lang=de

      Please show us a screenshot of this website:

       

      http://speedport.ip/html/login/status.html?lang=de

      UlrichZ

      Please show us a screenshot of this website:

       

      http://speedport.ip/html/login/status.html?lang=de


      You have to be connected to your WiFi. That was my only point

      Antwort

      von

      vor einem Jahr

      Hi @Fab098,

       

      thank you for the call. And lucky as we are, there was even an appointment with a technician for tomorrow morning! Yay! 🥳

      So please tell me how everything will have worked out.

       

      Sincerely,

       

      Johannes P. 

      Uneingeloggter Nutzer

      Antwort

      von

    • vor einem Jahr

      I don't think that we will get the problem solved here ... I notify the Team...

      0

    • Akzeptierte Lösung

      akzeptiert von

      vor einem Jahr

      Hi @Fab098,

       

      thank you for the call. And lucky as we are, there was even an appointment with a technician for tomorrow morning! Yay! 🥳

      So please tell me how everything will have worked out.

       

      Sincerely,

       

      Johannes P. 

      0

    • Akzeptierte Lösung

      akzeptiert von

      vor einem Jahr

      Fixed now. Thank you!

      0

      Uneingeloggter Nutzer

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      von

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