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Cabble error E1 - contacted call center but no help. I need it fixed please help
vor einem Jahr
Router is showing cable error e1 for 2 days. Got a new cable and still doesn’t work. I need it for work tomorrow. Please help.
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vor einem Jahr
@Fab098: Welcome to the Community. Please show us a screenshot of this website:
http://speedport.ip/html/login/status.html?lang=de
Regards Ulrich
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vor einem Jahr
Hello! Website doesn’t open
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vor einem Jahr
Website doesn’t open
Are you connected to the wifi of your router?
Uneingeloggter Nutzer
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vor einem Jahr
I need it for work tomorrow
If this is a breakdown of your line, it will not work until tomorrow.
Got a new cable and still doesn’t work
the error e1 is not only related to your cable between junction box and the router. It could be also a fault in the cable within the house, the street, or somewhere else.
Was it working before the 2 days?
Did you already call the Hotline? Why the did not help? Language Problems? It is also possible to wait here for the Team Members of @Telekom-hilft-Team . There are also some english speaking members if nesesarry.
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vor einem Jahr
It worked yesterday morning, but I noticed from around 5pm yesterday
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vor einem Jahr
No, it’s not working
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vor einem Jahr
The WiFi itself is working, I can connect to it but no internet
Fab098 No, it’s not working No, it’s not working Fab098 No, it’s not working Normally the WiFi itself should work also if there is no internet connection/cable error. Are you sure?
No, it’s not working
Normally the WiFi itself should work also if there is no internet connection/cable error. Are you sure?
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vor einem Jahr
The WiFi itself is working, I can connect to it
Totally clear from the beginning...
But for this
Please show us a screenshot of this website: http://speedport.ip/html/login/status.html?lang=de
Please show us a screenshot of this website:
http://speedport.ip/html/login/status.html?lang=de
You have to be connected to your WiFi. That was my only point
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vor einem Jahr
Hi @Fab098,
thank you for the call. And lucky as we are, there was even an appointment with a technician for tomorrow morning! Yay! 🥳
So please tell me how everything will have worked out.
Sincerely,
Johannes P.
Uneingeloggter Nutzer
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vor einem Jahr
I don't think that we will get the problem solved here ... I notify the Team...
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Akzeptierte Lösung
akzeptiert von
vor einem Jahr
Hi @Fab098,
thank you for the call. And lucky as we are, there was even an appointment with a technician for tomorrow morning! Yay! 🥳
So please tell me how everything will have worked out.
Sincerely,
Johannes P.
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Akzeptierte Lösung
akzeptiert von
vor einem Jahr
Fixed now. Thank you!
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Uneingeloggter Nutzer
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