Hello,

A Telekom technician came to house to try and setup and internet connection but was unsuccessful due to the quality of the wires. He told me to call an electrician to get them fix and then make a new appointment by calling 0800 33 07000. Now that an electrician has come to fix the wire problem I tried calling the number to make a new appointment but the Voicemail said that they could not help and I wasn't able to understand much more than that as my German is not that good. How should I go about booking a return appointment?