‎Applied for fiber optics but getting DSL instead

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Applied for fiber optics but getting DSL instead

4 days ago

I signed up for fiber optics which was supposed to arrive in my apartment by July 2025. In the meantime, Telekom gave me a DSL connection. Now, I got information that fiber optics is delayed until September 2025. I don't want to pay for DSL connection at Fiber optic prices. Can I cancel the contract or switch to a real DSL contract?

4 days ago
DSL is not cheaper than fiber afaik.
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4 days ago
Hi @user_79ecdd, 👋

thank you very much for the nice phone call. I am glad that I could clarify your questions. You don't have to worry. Currently, you are only paying for the DSL contract. As soon as fiber optic is active, you will be automatically switched to it. Then a new contract will begin and your DSL contract will be terminated. You will not pay for it twice. 😊

Due to the low speed, I have opened a troubleticket and restarted your connection. I will check later if the speed is back to full.

Best regards

Jonas
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4 days ago
Hey @user_79ecdd,

thanks again for the brief call. 🙂 Unfortunately, the line reset didn't help, and the downstream is still at 135 Mbps. That's why we scheduled a technician appointment for Thursday, between 8 AM and 12 PM. I'll cross my fingers that the technician will be able to solve the problem. I'll check your connection again on Thursday. 🙌

Best regards,

Jonas
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2 days ago
Hello @user_79ecdd,

do you have an update on the appointment? 😊

Kind regards

Belana
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