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papierrechnung-abbstellen form not accept my phone code
2 years ago
Hi, I`ve received paper mail with proposition to chenge my bill to email, that looks really nice but why this form not accept my telephone code (vorwahl) I am writing 0162
google says it is ok
but this form says it is not
204
13
2 years ago
Dank Nummern-Portierung gibt es schon lange keine feste Zuordnung von Mobil-Vorwahlnummern zu den einzelnen Providern.
Ist aber anscheinen noch nicht bis zu den Programmierern der Telekom durchgedrungen.
Für den TE:
Thanks to number porting, there has long been no fixed assignment of mobile area codes to the individual providers.
But it doesn't seem to have reached Telekom's programmers yet.
P.S.
Genau genommen sind es aber nicht die Programmierer, die hier versagen, sondern die Ersteller des Pflichten/Lasten-Heftes, an das sich die Programmierer dann halten.
Aber vermutlich ist nicht nur das Programmieren, sondern auch das Erstellen des Lastenheftes in ein Billiglohnland ausgesourced.
0
2 years ago
Hello Legolax,
did you use the following link?
https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/papierrechnung-abbestellen
Gruß Potter
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Answer
from
2 years ago
Hi, pretty similar
have the link
www.telekom.de/papierrechnung-abbestellen
but it redirect me to
https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/papierrechnung-abbestellen-festnetz?wt_mc=alias_papierrechnung-abbestellen
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2 years ago
That's the problem, your link is for Fix-Net, not mobile. The area codes are then validated differently there.
Please use: https://www.telekom.de/kontakt/e-mail-kontakt/mobilfunk/papierrechnung-abbestellen
0
2 years ago
Hi @Legolax,
did it work with the link from @Potter ?
Sören G.
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2 years ago
His link quit another and its require mobilefunk kundenummer and I don`t have it,
In my link it is asking simple kundennummer wich I use
Answer
from
2 years ago
Hello @Legolax,
I guess you meant the invoice to your landline contract. In this case the phone number you're asked is the phone number of this landline contract and not your mobile phone number.
You can find the phone number and the customer number on the invoice you got by paper mail.
If that does not work, I can call you and order the change for you. In this case, just let me know here.
Kind regards Inga Kristina J.
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from
2 years ago
Actually I dont have a landline phone, I have a contract only for internet+magenta TV, I dont need any landline phone and I dont have it
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2 years ago
@Legolax Regardless if you choose to use a landline phone or not, your contract has landline number included which is shown on the letter of confirmation and you invoices.
Sören G
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2 years ago
I have just checked my invoice and there is no phone number only Kundennummer and Buchungekonto
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2 years ago
Good evening @Legolax.
Unfortunately, I was not able to reach you.
Can you please give me a time frame where it is most likely to reach you via phone?
I'm happy to hear from you, and I'm optimistic that we will find a solution.
Kind regards,
Martin Bo.
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2 years ago
hi @Martin Bo. , sorry I had very busy days, I`ll be availible today after 4pm and tomorrow all day long
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Accepted Solution
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2 years ago
Thank you for the pleasant call @Legolax
From this point on forward, you will receive your invoices via email.
Sören G.
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