Solved

Antwort auf Sicherheitsfrage vergessen

4 years ago

Hallo,

 

ich hoffe irgendjemand kann mir weiterhelfen. Ich habe schon lange einen Mobilfunkvertrag bei der Telekom und eine dazugehörige E-Mail Adresse, also keine free Mail. Ich habe vor längerer Zeit den Hinweis bekommen das ich das Passwort ändern solle, da dritte versucht haben sich einzuloggen, mein altes Passwort weiß ich noch, auf die E-Mail Adresse habe ich natürlich auch noch Zugriff aber im nächsten Schritt soll ich eine Sicherheitsfrage beantworten, leider kenne ich die Antwort nicht mehr. Kann man das irgendwie umgehen? Ich komme so auch nicht mehr an die Fotos auf der MagentaCLOUD. 
Vielen Dank, im Voraus. 

8378

10

  • Accepted Solution

    accepted by

    4 years ago

    Hallo @NIna,

    danke für angenehme Telefonat und super, dass es nun funktioniert hat.

    Ich wünsche noch einen schönen Restsonntag.

    Gruß
    Sebastian S.

    0

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