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How do I find out which MagentaTV version I have?

Magenta TV ONE Apps starten nicht

1 year ago

Hallo Zusammen,

 

wenn ich über den TV ONE versuche die installierten Apps (RTL+, Joyn) zu starten wird kurz das Startbild der App eingeblendet und dann bin ich wieder im App-Bildschirm der TV ONE.

 

Update für die Apps gibt es nicht.

 

Nach einem Neustart der TV ONE klappt es einmal, danach wieder das gleiche.

 

Was kann ich tun?

 

Danke

157

4

  • 1 year ago

    Zunächst einmal würde ich es mit den Werkseinstellungen versuchen.

    Du kannst aber vorher auch mal in den Apps den Cache und Speicher löschen.

    Wie ist die MagentaTV One denn verbunden? Geht sonst alles?

    3

    Answer

    from

    1 year ago

    Cache wurde schon vorher gelöscht, Apps neu installiert, die TV ONE ist nicht an einem Telekomanschluss. Bandbreite 100 Mbit, sonst konnte ich bisher noch keinen anderen Fehler feststellen.

    Answer

    from

    1 year ago

    Dann mal die One auf Werkseinstellungen.

    Answer

    from

    1 year ago

    Hallo @Ralf.Homeier,

     

    klappt es nach dem Werksreset? 

     

    Viele Grüße Inga Kristina J. 

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