Moving apartment. Did not receive any call back.

Question

Hello. My German is bad.  I have a ticket open regarding my move of apartment in 2 weeks.  I have sent an email over 10 days ago with the details.   I did receive an email giving me a callback number but this number gave back an error (it did not work). I have also called the help number (with the assistance of a German colleague at work).  I was informed that someone would call me to discuss the next day.  I received no call back, no missed calls or email. I would like to continue using Telkom in my new address or be allowed to terminate my contract as I am moving apartment on the 31.4.2020.    My current details are in my profile.

Khaled A. · Accepted Answer

Hey @pmcweeney,welcome to our CommunityI'm pleased to help you.I tried to reach you spontaneously, but unfortunately without success.Let me know if I can try again later so that we can go through the details. Greetings Khaled A.

Khaled A. · Accepted Answer

Hello @pmcweeney,thank you so much for the nice phone conversation. I made the contract for the movement to the new address and the appointment on April 1st, 2020 from 12 to 6:30 PM.Here is the link for Speedport Pro:&#xa0;https://www.telekom.de/zuhause/geraete-und-zubehoer/wlan-und-router/speedport-pro;sid=0xmv7KqdRESr7PTuBpa-EvebPkfug_mdlg3WvGCqiRTU6CyIV9cju7IwKJrLcLnoZpU=If you need any help, don't hesitate to contact me.I wish you a nice evening.Greetings Khaled A.

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