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Plan downgrade

1 year ago

Hello. Can you please downgrade me to MagentaMobil Prepaid S tariff?

258

1 year ago
@speedospin

Just initiate a tariff change to your new tariff in customer center ("Kundencenter").
0
1 year ago
@fdi I tried, but it didn't work for me
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Answer
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1 year ago
Hello @speedospin,

What happens when you try to change it in the customer center?

I can call and change it manually for you, just let me know when I can reach you.

Kind Regards

Anna K.
Unlogged in user
Answer
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1 year ago
It requires some data I don't have.
Feel free to call me.
0
1 year ago
@Anna K.
It requires some data I don't have.
Feel free to call me.
1
Answer
from
1 year ago
@speedospin

You have to fill in your profile here, customer number, phone number and time period for a call from the team.
Unlogged in user
Answer
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1 year ago
@fdi where can I find customer number ?
Phone number is filled in
6
Answer
from
1 year ago
Hello @speedospin,

You can put it in your profile under "more information".

Kind Regards

Anna K.
Answer
from
1 year ago
@Anna K. updated
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1 year ago
Hi @speedospin,

I just saw that it's an international phone number and I sadly can't call it.

Can you try to top up your Prepaid card, so I can reach you?

Kind Regards

Anna K.
Unlogged in user
Answer
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