Solved

Persönliche Daten werden nicht angezeigt?

7 years ago

Guten Abend,

 

ich möchte von der Telekom wechseln, für die Rufnummermitnahme muss ich meine persönlichen Daten überprüfen. Wenn ich meine persönlichen Daten aufrufe, werden diese jedoch nicht geladen. Siehe Screenshot.

Habe es mit mehreren Browsern  und Endgeräten ausprobiert, Cookies etc. werden auch akzeptiert.

Danke im Voraus!

957

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  • 7 years ago

    Hallo @Franz3003

    Du verwendest FF als Browser, sosweit i.O.

     

    Aber zwei Anmerkungen:

    1. Welche Version?

    2. Das Laden der persönlichen Daten könnte durch den aktivierten Adblocker (oder was auch immer da rot rechts oben im Browser angezeigt wird) verursacht werden.

     

    Versuch es einfach mal mit einem anderen Browser und den Standardeinstellungen.

     

    Gruss -LERNI-

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  • 7 years ago

    Das sieht danach aus, als sei in dem Kundencenter kein Vertrag verknüpft. Oder es handelt sich um einen Inklusivnutzer-Zugang.

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    7 years ago

    Hab es selber rausbekommen. Musste meine Verknüpfung aufheben und neu verknüpfen, warum auch immer.

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    7 years ago

    Hab es selber rausbekommen. Musste meine Verknüpfung aufheben und neu verknüpfen, warum auch immer.

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