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vor 2 Jahren
Hello and good morning, @swapnildubey.7 .
Thank you for your message. Please restart your old smartphone, connect to the WLAN and then set up the eSIM via the Pixel settings. Then you have a new profile on your old phone.
Then please give me a sign and I'll call you to make the switch with you. What do you think about?
Kind regards
Carolin L.
7
Antwort
von
vor 2 Jahren
Thank you so much @Carolin L.
Weather is nice here
Have a great day and a happy weekend
Antwort
von
vor 2 Jahren
Got the QR code by post today. My eSim is working on iPhone 14 now.
Antwort
von
vor 2 Jahren
Hello @swapnildubey.7,
Great to hear that you've received your eSIM.
Please feel free to write us again if you've got more questions or other requests.
Have a nice weekend!
Kind regards
Malte M.
Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 2 Jahren
Actually, it should have definitely worked - but well. Many thanks for your support, @swapnildubey.7 .
We are then now stuck on the problem of legitimation.
I have three ideas:
1) Can you please register in your customer center and enter an alternative callback number under the contact details. Then I can call you about it.
2) I can send the new eSIM profile as a QR code by post.
3) You visit our colleagues in the local telekom shop and have a new profile set up on your iPhone.
What do we want to do?
Kind regards
Carolin L.
0
Akzeptierte Lösung
akzeptiert von
vor 2 Jahren
All right. It is on its way, @swapnildubey.7
So, have a nice day and enjoy the weather.
Kind regards
Carolin L.
0
Uneingeloggter Nutzer
Frage
von