Hi. I have not received a confirmation email and therefore cannot administrate my account online at all.
The following are blocked because of errors on Telekoms side:
- There is absolutely no option to resend this email in the online customer center
- There is no option to insert a contract without a confirmed email
- There is no online chat available because everybody is busy
- There is no option in the contact form to contact them about this
- The hotline is only available in German and they will not speak to my partner
Leaving the only option in-store. Can they sort out these issues in-store or am I going to be left with a broken chip in my phone next week when my first month of my Magenta M plan expires?
.webp)
vor 5 Stunden
To ensure the team can assist you, you need to complete your profile.
Click on your avatar in the top right corner, then go to Settings:
1. Enter your phone number.
2. Enter your customer number.
3. In the "Additional Information" field, indicate the best time to reach you by phone. The team is active here daily from 7 a.m. to 11 p.m.
For the call, please also have your customer number and the last 6 digits of your IBAN ready for verification purposes.
0
4
von
vor 3 Stunden
@Briede Ieva
For verification purposes, a phone call is required first. The team will not take any action until this has been done. If you would prefer not to do this, you will unfortunately need to explore other contact channels, such as chat or WhatsApp.0
von
vor einer Stunde
Hi Marcel,
Chat is currently unavailable and last time I spoke with chat they spent 30 minutes per reply then abruptly ended the chat halfway through.
Is this something I can do in a Telekom store? It seems to be my only option in this nightmare hellscape.
Thanks
0
von
vor einer Stunde
@Briede Ieva
I would recommend having a phone call with one of the team members. There are staff members in the community who speak English, too—they are friendly and trustworthy. I’ve been active in this community for over 5 years now, and whenever I need help, I always turn to the team here. Would you like to receive a call after all?0
Uneingeloggter Nutzer
von
Uneingeloggter Nutzer
von