EU Roaming doesn't work

vor 2 Jahren

Hi, I have been trying to get my EU Roaming to work on Magenta EINS/Magenta L plan for 2.5 years now with no success. I have emailed, called, gone to multiple Telekom stores, written emails, contacted via chat, and now this is my final resort to ask community help.Screenshot 2023-05-31 at 6.45.46 PM.png

 

There is no Roaming lock on my phone, my phone tariff includes Roaming - I can see it in the online portal, it's enabled on my phone, etc etc. Done all the usual things. All others SIMs (eg ALDI Talk) EU roaming works on the same phone. I even tried buying a global roaming add-on to see if it works - it didn't. It's definitely a Telekom problem but they can't figure out what's wrong, and keep giving me the run around - call this, email that. They even made me change my plan - and signed me up for another 2yr plan to 'fix the problem' but it didn't work. Now I can't cancel my plan either so am stuck.

 

Any help appreciated?

Thanks 

 

 

 

727

11

    • vor 2 Jahren

      Hi @TahaG 

      Are 2 Sims active there? If so, please try the other slot.
      Is data roaming also activated in the settings for the Telekom SIM?

       

      translated with Google

       

      7

      Antwort

      von

      vor 2 Jahren

      If you go to settings - cellular there should be a option like cellular choice (or something like that). Is there automatic active or have you choose Telekom.de directoy?

      Antwort

      von

      vor 2 Jahren

      It’s on Auto network selection and I’ve tried to connect manually when roaming but the SIM basically does not connect to ANY network when outside of DE

      Antwort

      von

      vor 2 Jahren

      Ok I will try that next time I am travelling but pretty sure that didn’t work in past 

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 2 Jahren

      Which phone?

       

      2

      Antwort

      von

      vor 2 Jahren

      Stefan

      Which phone?

      Which phone?

       

      Stefan

      Which phone?

       


      @Stefan 

      Siehe Produkt

      screenshot-telekomhilft.telekom.de-2023.05.31-19_29_42.png

      Antwort

      von

      vor 2 Jahren

      danke - übersehen Fröhlich

       

      Uneingeloggter Nutzer

      Antwort

      von

      Uneingeloggter Nutzer

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