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[English Support] Switch to Prepaid upon contract termination and keep the phone number

vor 14 Tagen

Good day,

My contract ends in a month. After it is ended, I'd like to keep the phone number and switch to prepaid tariff (MagentaMobil Prepaid M). Can someone help me with this request, please?

 

Best Regards,

Yegor

Hinweis

Dieser Beitrag wurde von Waage1969 am 25.10.2025 13:48 eskaliert.

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    • Offizielle Lösung

      akzeptiert von

      vor 13 Tagen

      Good morning @yegormedvedev,

       

      first of all, a warm welcome to our community. :) I'm glad you found your way to us.

       

      Of course, that's no problem at all. We just need to make a quick phone call to verify your identity. What's the best time to reach you by phone? Please remember to have your customer number + card number or customer account number ready when you call.

       

      I look forward to hearing from you.

       

      Kind regards,
      Finn A.

      3

      von

      vor 13 Tagen

      Thank you, @Finn A. 

      I will be up for a call today after 4PM. 

      von

      vor 12 Tagen

      Hey @Finn A. could you, please, call me back? 🙏🏼

      I picked up a phone 2 seconds late after you dropped it

      von

      vor 12 Tagen

      Hello @yegormedvedev,

       

      Thank you for the pleasant call. 

       

      The switch will take place on November 27th. 😊 You will also get the confirmation on that date. 

       

      Any questions on how to top up? Just follow this link. 🥳

       

      Kind regards

       

      Anna

      Uneingeloggter Nutzer

      von

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