I bought SIM card oh T mobile and activated my SIM card by T-Mobile authorised shop. With my Indian passport. And I got credit ( Guthaben) . Now I am trying get prepaid plan M through T Mobile App. Unfortunately I can’t not make it due to identification. My Indian passport is not acceptable because there is only EU passport are acceptable. 

my question 

Every telecommunication companies accept Indian as identification documents , why T mobile is not accept. I contacted customer service and asked them but no answer. I like to write to grievance department of T- Mobile Germany.. How can I get email address of grievance department of T- Mobile Germany. please. 

Thanks in advance 

Thanks Riva, I tried that all . But there was dead end. This is like puzzle. I want write them in concrete 

Nesh

T Mobile App

What is that?

Maybe this is the source of your problem, that you try the wrong app.

"T-Mobile" does not exist in Germany, hence also no T-Mobile App is usable in Germany.

The "right" app in Germany is "MeinMagenta" - for Android see following link

https://play.google.com/store/apps/details?id=de.telekom.android.customercenter 

Thanks. I have no problem to delay . I like to get solutions for forever for others.