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Wifi tariiff

11 months ago

Hello,

I have just moved into another apartment as a sublet. I have not yet changed my address to the new apartment but I would like to buy wifi contract as soon as possible due to urgent issues.

Can someone please guide me on the following questions:

1. Can I order a wifi tariff before registering the new address since I have the appointment on 6th June. But I have a document which has my name and new address on it so I can use that as proof of address.

2. During checkout, in contact details they do not ask for room number so how the connection is provided?

3. I am planning to buy MagentaZuhause M, so much time does it take to activate the tariff.

Thanks in advance.

178

11 months ago
There are no WiFi tariffs!
You can order a new DSL contract, but this will then exist parallel to the existing contract.
So it's better to order a relocation (move) and use mobile communications in the meantime.

Call 0800 3301000 or wait for a team member (teamie) here ->@Telekom-hilft-Team; and please fill in your profile details if you haven't already done so.
Here is the relevant link: https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile
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11 months ago
Thank you.

Actually there is not wifi in the new apartment that's why I'm planning to buy new DSL contract.

Yeah I will wait for their reply, if I don't get I'll use the telephone no.

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11 months ago
Best to go for a mobile network connection.

In case Telekom is your provider you can flexibly book a "DayFlat Unlimited" (24 hrs, 7 Euro) via browser going to the site pass.telekom.de

In your Smartphone you will need to activate tethering or the WLAN hotspot (you need to configure that) - and so you will have internet for e.g. a laptop
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11 months ago
Sorry for this inconvenience. @Sk161

Do you have another time-frame, maybe a larger one for us?

This is way better to coordinate this call.

Can we call you maybe later today?

Kind regards
Christina
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11 months ago
Hello,

Today in the afternoon I will be free or if possible please send me the contact no. and i will reach out to you guys.

Thanks
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11 months ago
Hi @Sk161,

I sincerely apologize for the missed callback and for not reaching out to you as promised. I deeply regret any inconvenience this has caused.

Are you available this afternoon or tomorrow?

Please let me know a time that works best for you.

Thank you for your understanding.

Kind regards

Belana
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