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weiße Lichter an, aber kein Internet verfügbar

4 years ago

Hallo,

Mein Internet funktioniert plötzlich nicht mehr. Das Gerät wird mit dem Router verbunden, es wird jedoch angezeigt, dass kein Internet verfügbar ist. Ich habe versucht, den Router zurückzusetzen, aber das Problem ist das gleiche.

Ich benötige dringend das Internet, bitte lassen Sie mich wissen, welche Möglichkeiten wir haben?
Mein Deutsch ist nicht gut, bitte lassen Sie mich wissen, ob es englischsprachige Hotlines gibt.

751

10

    • 4 years ago

      Hi there,

      is it a DSL or Fiber connection? Which router do you use? Are you able to access the router configuration page and check the connection status / DSL information? 

       

      5

      Answer

      from

      4 years ago

      falk2010

      You can check the line yourself, there'll be someone to post a link to do that in a short whlie, I think.

      You can check the line yourself, there'll be someone to post a link to do that in a short whlie, I think.
      falk2010
      You can check the line yourself, there'll be someone to post a link to do that in a short whlie, I think.

      @Tooba Shahzad: This is the link for checking the DSL Line by yourself:

       

      https://www.telekom.de/hilfe/hilfe-bei-stoerungen

       

      Choose the left  Button (Störung beheben oder melden).

       

      Regards

       

      Ulrich

      Answer

      from

      4 years ago

      @Tooba Shahzad 

      please delete the screenshot in your answer, because everbody can read the "Serial number". Instead of that screenshot put another there, one in that you have make befor the serial number invisible, so nobody can read it... .

      Privacy Rule of the Community for safe.

       

      [esk]

       

      Answer

      from

      4 years ago

      Sherlocka

      [esk]

      [esk]

      Sherlocka

      [esk]


      Hello @Tooba Shahzad ,

       

      that means that @Sherlocka informed the @Telekom-hilft-Team about your request,

      a team member will call you, please post a convenient time slot, thanks

      Unlogged in user

      Answer

      from

    • Accepted Solution

      accepted by

      4 years ago

      Sherlocka

      [esk]

      [esk]

      Sherlocka

      [esk]


      Hello @Tooba Shahzad ,

       

      that means that @Sherlocka informed the @Telekom-hilft-Team about your request,

      a team member will call you, please post a convenient time slot, thanks

      0

    • 4 years ago

      Hey @Tooba Shahzad and welcome to our community.

      I tried to catch you by phone, but had no luck. I'll try it again tomorrow morning at 09:00 am.

      Kind regards Sven Ö.

      0

    • Accepted Solution

      accepted by

      4 years ago

      Thank you for the short but nice call @Tooba Shahzad . If any further support is needed, please let me know. Fröhlich

      Kind regards Sven Ö.

      1

      Answer

      from

      4 years ago

      Thank you for your call. Internet is working fine now.

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