Hello,

My fiber internet has stopped working, and the modem shows an error indicating a problem with the cable. I’ve tried contacting support, but I haven’t been able to speak with anyone in English.

In addition, my contract no longer appears in my online account, so I’m unable to resolve the issue through the website.

Could you please help me fix this problem or connect me with an English-speaking support representative?

Thank you very much for your help.