Dear Telekom Team,

I had an appointment scheduled for Saturday, 14th September 2024, to connect the internet at my new address. This was a follow-up to the previous unsuccessful appointment on 29th August 2024. The first failure occurred because the technician couldn't access a certain "box" located on private property, where the owner had dogs. The reason for the second failure is unclear, as the technician either did not or refused to speak English when requested, and I have limited German language skills. 

Could you kindly contact the technician assigned to my appointment last Saturday and inform me of the reason for the failed connection?

Thank you.