‎Two orders created for internet connection

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Two orders created for internet connection

1 year ago

Hello Telekom community,

I am writing in English as I am a new beginner in German.

I created a Telekom order for internet on 14/01/2024. I received an order confirmation mentioning the appointment date as 29/01/2024. Today I received another order confirmation with different order number mentioning a different appointment date 02/02/2024. I did not request for a new order. I am worried if I will be charged 2 times. Could you please help me in finding the correct valid order and hence the appointment date? Also I need help in canceling the duplicate orders if any.

Thank you.

121

1 year ago
Kindly fill in your personal data into your profile page that the @Telekom hilft Team can assist you. The data can be only accessed by them.

Did you do anything which could have initiated another order?
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1 year ago
Hi, Thanks for the reply. I have now updated the customer number and phone number. I only tried to add the Leitungs-ID (Line ID) information via the ready to surf start page.
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1 year ago
@Telekom hilft TeamCould you please help me in this situation? Thank you.
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1 year ago
Hey @raghuram,

thanks for your reply and the optional time.

Unfortunately, it seems that my colleague @Carolin L. isn't actually available.

So is it possible to get you by phone also in the evenings?

If you prefer the call earlier in the day, I will organize a colleague that will reach out to you at your early time frame.

Friendly regards,

Sarah D.
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1 year ago
Hello @Sarah D. , Yes I am available in the evenings too. We can have a call today if possible.
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1 year ago
@raghuram

Thank you very much for the pleasant conversation earlier. As discussed, there is currently only one order left with the date for 02.02.2024 8 am - 4pm 😊

Have a nice evening.

Best regards
Timur K.
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1 year ago
@raghuram

Thank you very much for the pleasant conversation earlier. As discussed, there is currently only one order left with the date for 02.02.2024 8 am - 4pm 😊

Have a nice evening.

Best regards
Timur K.
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