Last year, I had a visit from someone from Telekom buzzing my door and offering the service, the seller's pitch was pretty much this: "The cables in the street are being changed, and now you can have a dedicated connection instead of having to split the main cable with other neighbors". Of course, after hearing about the plans and clarifying to him that I had no DSL nor Phone outlet, and the landline is actually in the current vodafone modem (over cable), not a regular telephone line, was pretty much a no-brainer to accept the offer. 

The installation was scheduled for 7.2.2022 and the modem arrived on 2.2.2022, to my surprise it was a DSL modem (Speedport Smar 4), so far I had thought that they would use the same infrastructure of the previous internet contract. On 4.2.2022 (Friday) I've called customer service 0800 33 01000 to clarify that and to make sure that I wouldn't be without service because I knew my vodafone contract would be canceled by Telekom. After an hour of waiting for an English speaking attendant, I've finally received the following answer: "Every german building is obliged by law to have a telephone cable, so even if you can't see the outlet, the cable is there, and the technician will install for you". 

On 07.07.2022 (Today), the technician came to my apartment, the first thing I've told him was that I don't have any phone outlet, and then, using google translator, I've said the same thing that was told me by the customer service on 04.02.2022. He then told me I have to contact my landlord to tell me where was the outlet. Unfortunately, I don't have a straight connection with my landlord and that information could not be retrieved easily, he said I have to call and schedule a new appointment and left. 

So I was left without any connection, but the mobile one I have, which is not suitable for my work, and with no short-term solution. I've been calling the customer service 0800 33 01000 since he left, and after being redirected all over, a few calls shut while waiting, I've decided to reach the support here.

I'd like to ask someone from customer support to cancel my contract with Telekom, and reestablish my contract with Vodafone because I really don't want DSL, nor want this customer service again.