When the official order confirmation comes, then use the contact form here. Termination means after 24 months of term. Cancellation within 14 days of receiving the order confirmation
Have you received an official order confirmation? I don't mean the confirmation of receipt. If you use the link you will receive a confirmation of receipt to revoke your consent. Processing the cancellation takes approximately 2-3 weeks.
The order number seems to be related to a mobile phone contract. Could you please let me know what exactly you ordered? That way, I can provide you with the correct contact form right away.
Kind regards
Caro
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5 months ago
Hi, I ordered an DSL connection but I what to cancel so no need for the technician to come or the order,
5 months ago
Hello @Fredel Arnold
Don't cancel, just revoke.
When the official order confirmation comes, then use the contact form here. Termination means after 24 months of term. Cancellation within 14 days of receiving the order confirmation
https://www.telekom.de/kontakt/e-mail-kontakt/festnetz/widerruf-eines-telekom-auftrags
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5 months ago
Thanks for fast response
if i acees the link i get
HTTP Status 400 – Bad Request
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5 months ago
@Fredel Arnold
Clear Cache and Cookies from browser.
Alternatively, use another browser
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5 months ago
ok i got there so after i recive order confirmation the code The order number 11-digit sequence of numbers or has the format xxxxxx-PSM-xxxxxx-x.
i complecte the revoke at the link you provided and all is ok ?
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5 months ago
@Fredel Arnold
Have you received an official order confirmation? I don't mean the confirmation of receipt. If you use the link you will receive a confirmation of receipt to revoke your consent. Processing the cancellation takes approximately 2-3 weeks.
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5 months ago
Hello and welcome to the community @Fredel Arnold!
The order number seems to be related to a mobile phone contract. Could you please let me know what exactly you ordered? That way, I can provide you with the correct contact form right away.
Kind regards
Caro
Answer
from
5 months ago
Hi, I ordered an DSL connection but I what to cancel so no need for the technician to come or the order,
Answer
from
5 months ago
Hello @Fredel Arnold ,
In order to cancel, you will need to fill out the form in the link above.
The whole order, including the visit from a technician, will then be cancelled.
Kind regards
Anna
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