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Telephony Off - How to enable it?
1 year ago
The relatively new Speedport Smart 4 shows Telephony as off. I have not found any way to enable it, even going through the configuration settings. I had tried to activate a POE VoIP phone, and I could get all the settings correct, but in the end, it failed because the service was off on the router. I have tried disconnecting and rebooting, but nothing seems to work. How do I enable this? Or can I?
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1 year ago
If you operate the Smart 4 on a Deutsche Telekom internet connection, telephony will be configured automatically.
Take a look at the user manual starting on page 114.
https://www.telekom.de/hilfe/downloads/bedienungsanleitung-speedport-smart-4
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1 year ago
@A.G.6
I will escalate to the team.
Pls state when (time window) they may call you today
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1 year ago
Any time
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1 year ago
It appears to me that I need someone on the Telekom end to turn Telephony on. After that, the router should enable me to activate the numbers and hopefully the SIP registration will work.
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1 year ago
What's the name of your Telekom tariff?
Has telephony ever worked on your Smart 4 and the problem came up suddenly?
Or is this your first try and it has so far failed?
(If you have a different provider than Telekom then setting up telephony can be a bit cumbersome up to impossible)
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1 year ago
We have MagentaZuhause XXL Voice+Internet.
This is my first try so far. We have always just used our mobile plan in the past. So this is my first attempt at checking the telephone connectivity.
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1 year ago
What you find when you go to menu System > System information > system messages?
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1 year ago
To the tech support person I just spoke with, I just received your code
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1 year ago
Hi @A.G.6,
thanks again for the very nice calls.
I just started a support ticket ans will get back to you as soon as there is new info.
Kind regards
Louisa
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1 year ago
Thank you. Have a nice evening.
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1 year ago
I have connected a DECT phone Gigaset CL390. Still no telephony. Router shows handset with a line through it. DECT is enabled, and numbers assigned to Buchse 1. Nothing working.
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1 year ago
To provide additional details. The phone will not register with the router. The phone will register with its base station. When connected to the telephone break-out box and the router, that base station does not get a dial tone and cannot dial out or receive calls. I think we are quickly eliminating telephone hardware and getting down to a problem with the router or the service configuration. I've been informed that it is being looked into.
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1 year ago
I have connected a DECT phone Gigaset CL390.
Using such a Gigaset you need to connect the Gigaset station via the correct analogue cable, and the handset itself connected to the DECT of the Gigaset station, not connected to the DECT of the Speeport.
Reason behind: Gigaset CL390 handset is not CAT-iq 2.0 compatible, as far as I know.
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1 year ago
That is one of the configurations I checked. Breakout box to the modem, cable from breakout box to Gigaset base, register phone with Gigaset base, no tone.
Telephony shows off on router.
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1 year ago
It would appear for now that my XXL Voice+Internet is simply the Internet. Normal telephones also fail to get dial tone, and the router shows the telephone is off.
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11 months ago
Hi @A.G.6,
as I already texted you via SMS, there's new info from my colleagues.
It appears that system-wise everything is perfectly fine, but the router seems to be the issue, being unable to connect to the telephony.
So in this case I'd like you to do a factory reset with the router and check if the telephony works afterwards.
If not we'll replace the router for you.
Just let us know whether it worked or not.
Kind regards
Louisa
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11 months ago
It appears that system-wise everything is perfectly fine, but the router seems to be the issue, being unable to connect to the telephony.
In this case @A.G.6 could also (prior to a factory reset) check whether a well configured SIP client/app in a smartphone (using only WLAN of the respective contract, with deactivated mobile network) will be able to set up and/or receive phone calls.
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11 months ago
For the community info (Telekom already knows), the complete reset of the router didn’t solve the problem. Will try with the new router tomorrow.
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11 months ago
I want to thank Telekom for all the assistance it has provided. They shipped me a new modem, which ultimately failed to activate on my line. I will be shipping a router back as soon as we can determine which one functions on my connection.
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11 months ago
Hi there,
it seems like we need to "activate" the new modem. When would be a timeframe for a short call?
Sincerely,
Johannes
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11 months ago
The next best time for me is Friday morning between 0930 and 1300.
Thank you.
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11 months ago
The new router is connected and I have entered the Glasfasse box number. It says successful connection to the fiber, but internet is not active. I know this can take a while and I have another appointment this morning. So we will see if it comes online on its own in the next hour or so.
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11 months ago
The new router would not activate after three hours, so I will return it today. The old router works fine for the Internet and WiFi. We do not have telephone service.
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11 months ago
Third time is a charm. Now everything works, including DECT phones and IP phone.
Thank you to everyone who assisted me. Very much appreciated.
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