Telekom signing me up to services WITHOUT MY CONSENT!
vor einem Monat
I would have used the Issue tab, except you make it a mandatory field to choose and area and then provide no area options to choose from... absolute joke.
So here we are. I can't believe i used to recommend this company to people. I never will again.
I moved apartment over a month ago. I tried to switch my contract over and after 2 weeks Telekom informed me they can't make a connection and I can cancel with 1 month notice or use their 5G service.
I took a few days to think and right before I was about to cancel I suddenly get an email "confirmation" about signing up for the 5G . I was at work and did NOT agree to this!
After calling them, they sent me cancellation forms for both the old and new service they signed me up for. I filled them out and it said it would take a few days ro process. That was 2 weeks ago with NO response!
HOWEVER, I just received another email out of nowhere. Hoping it was the cancellation acceptance. BUT NO! They signed me up for ANOTHER service!
Cancel all these services, revoke all the costs you are illegally charging me for WITHOUT CONSENT and leave me alone!
I cannot seem to get through to you any other way. So maybe making it public is the only option to be heard. The next step I will seek legal advice.
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vor einem Monat
The only thing I can imagine is that they provided you another technology equal or better to your active contract and gave you the option to withdraw within a certain period and you missed it due to a misunderstanding.
Which plan did you have before and which one now?
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vor einem Monat
@Jumpignon Thank you, I hope so! I just want to be heard and everything cancelled.
von
vor einem Monat
This is what they signed me up for:
@der_Lutz
This is what they signed me up for:
das ist lediglich die benötigte Hardware für einen Hybridtarif
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vor einem Monat
The tariff was also signed up for. I could share more screenshots but really what tariff it is, is besides the point. I did not ask for it, want it or consent to it. They gave me the option and then forced me to take it without consent.
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vor einem Monat
I cannot seem to get through to you any other way.
I would have used the Issue tab, except you make it a mandatory field to choose and area and then provide no area options to choose from... absolute joke.
So here we are. I can't believe i used to recommend this company to people. I never will again.
I moved apartment over a month ago. I tried to switch my contract over and after 2 weeks Telekom informed me they can't make a connection and I can cancel with 1 month notice or use their 5G service.
I took a few days to think and right before I was about to cancel I suddenly get an email "confirmation" about signing up for the 5G . I was at work and did NOT agree to this!
After calling them, they sent me cancellation forms for both the old and new service they signed me up for. I filled them out and it said it would take a few days ro process. That was 2 weeks ago with NO response!
HOWEVER, I just received another email out of nowhere. Hoping it was the cancellation acceptance. BUT NO! They signed me up for ANOTHER service!
Cancel all these services, revoke all the costs you are illegally charging me for WITHOUT CONSENT and leave me alone!
I cannot seem to get through to you any other way. So maybe making it public is the only option to be heard. The next step I will seek legal advice.
Erstaunlich, dabei bietet kein Mitbewerber annähernd so viele Möglichkeiten für die Kontaktaufnahme wie die Telekom 🤷🏼♂️
Aber natürlich wird dir auch hier geholfen
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vor einem Monat
The mere fact that Telekom agents normally are German native speakers with school English from years ago and that you raise your problem in English rather than in German makes me think "what if this is only a misunderstanding due to language problems".
There are many things that one can handle in English in Germany, for sure - but if it comes to more tricky things then additional problems might come up simply due to language issues. This is true or tax declaration but sometimes also for communication contracts.
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vor einem Monat
Sure, I agree with that, and my German boyfriend calls for me if a call is needed.
But the email they sent me was clear. And I did not respond to it. Yet I was signed up to the service without any consent.
I then filled out both cancellation forms with no response. And today got signed up to another router subscription with no prior communication.
Sure, English to German communication can definitely have misunderstandings. But if the communication never happens I don't see how it can be the problem here.
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vor einem Monat
If someone from Telekom wishes to contact me about this. I am available to speak in English all day today. Otherwise, Monday all day I will have someone who can speak German for me.
Thank you
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vor einem Monat
Apart from the current hassle - do you have other vialble options for getting online at the new address?
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vor einem Monat
There is a fibre connection here which is great. The day Telekom told me they cannot connect to this address, I reached out to the company that laid the lines as they also have a service and they are installing something significantly faster and cheaper for me. Of course with Easter and such there has been a bit of a wait. But now I am worried about being stuck in two contracts.
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vor einem Monat
@KiriDe I am sure we can sort it out. When can I reach you best?
Kind Regards Wiebke
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vor einem Monat
Thank you @Jumpignon !
Yes, today if English is okay to use. Otherwise all day Monday I will have someone available to speak in German on my behalf.
von
vor einem Monat
When can I reach you best?
@KiriDe I am sure we can sort it out. When can I reach you best?
Kind Regards Wiebke
@KiriDe
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vor einem Monat
When can I reach you best?
When can I reach you best?
@KiriDe I am sure we can sort it out. When can I reach you best?
Kind Regards Wiebke
@KiriDe
Yes, today if English is okay to use.
Thank you @Jumpignon !
Yes, today if English is okay to use. Otherwise all day Monday I will have someone available to speak in German on my behalf.
Uneingeloggter Nutzer
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vor einem Monat
Hello @KiriDe
Thank you for the friendly call. 🙂
I just wrote the ticket for the cancellation of the move. As soon as this is done, I'll cancel the contract on your old address.
After this, you'll get automatically a refund of the overpaid basic fee.
I'll look after the cancellation of the 5G receiver.
In a few minutes, you'll get an email from me, too.
As soon as I got news, I'll get back to you here.
Kind regards, Inga Kristina
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vor einem Monat
Thank you very much Inga Kristina.
I appreciate it a great deal, and thank you for quick, kind and clear communication.
I look forward to hearing from you.
Kiri
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vor einem Monat
Hello @KiriDe
The cancellation of the move is done now.
I just ordered the cancellation of the contract on your old address to April 25th. It's this date because of the notice period of 1 month from the day you sent us your cancellation by email.
The 5G receiver is also cancelled now.
I have just one question: You still have the Speedport Smart 4 router as a rented device. When you get a fiber connection from another provider, you will not be able to use this router. I guess it makes sense for you to send it back soon, so that it can be cancelled and you won't have to pay for it.
Shall I send you a return label for this device?
Kind regards Inga Kristina
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