The technician failed to connect fiber to my apartment again. This is already the third time.

The reason is that my home address is different from the connection address. I live in a big building which has multiple addresses. All of my apartment's electirc and internet wiring goes through the neighboring address. The technician told me that he cannot connect my apartment because the address does not match.

For example:

• Telekomstr. 5 (this is my address)
• Telekomstr. 6 (internet needs to be connected to here)

I have explained this situation to at least 3 different Telekom representitives, and I am loosing my patience. Please escalate this issue to the highest level.

If this cannot be resolved within this week, I am getting a lawyer to cancel my contract.