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Router not working

1 year ago

Apologies for writing in English.

My router doesn't work (Speedport Pro Plus). Either the green lights keep blinking, or I have the 4 yellow lights.

I have tried everything, full reset, router restart, unplugging/plugging back on, but nothing. It's Friday night and I need to work this weekend but am stuck now.

I'm also unable to access the speedport online because my laptop doesn't have an Ethernet entrance and, obviously, the wi-fi doesn't work.

Please help as soon as possible.

Thank you.

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1 year ago
@Ana K. make a fault report and have your connection checked to rule out the possibility that it is your telephone connection.
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1 year ago
Hello Martin,

Thank you for the reply. Please feel free to call me anytime tomorrow morning, after 8:30am.

Thank you,

Ana
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1 year ago
@Martin Bo.
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1 year ago
@Ana K. I am sorry for the late reply. Can we reach tomorrow after 08:30 am as well?

Sören G.
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1 year ago

Ana K.

I'm also unable to access the speedport online because my laptop doesn't have an Ethernet entrance and, obviously, the wi-fi doesn't work.

I'm also unable to access the speedport online because my laptop doesn't have an Ethernet entrance and, obviously, the wi-fi doesn't work.

Ana K.

I'm also unable to access the speedport online because my laptop doesn't have an Ethernet entrance and, obviously, the wi-fi doesn't work.

It wouldn't help you just now, but possible in the future: If your laptop is equipped with a USB-C port, you can connect such an adapter for a LAN cable. Or another part specified for your device. This can be used to enable wired access to th router.
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1 year ago
Unfortunately you called me yesterday in the afternoon, where I had requested the morning, so I was unable to pick up the phone. When I called you back, customer service couldn't speak English and I was told you would call back in 30mins, but unfortunately no one did. Today I am busy again, but if you can call me after 4:30pm, that would be appreciated.

Regards,
Ana
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1 year ago
Thanks for the nice call @Ana K..

As discussed I have initiated the order with the new router.

I will keep my fingers crossed, that the problem will be solved.

Let me know if I can do anything for you.

Kind regards,

Martin Bo.
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