Solved
Returning a router
8 years ago
Dear all,
sorry for writing in English, I am a foreigner who spent some time living in Germany, I moved out last year and cancelled the contract but ever since I cannot send back the router. The online tool that helps you do it doesn't work, when I type in my customer number and postal code, it doesn't locate me. Maybe I should have done it before cancelling the contract, as I do not exist anymore in Telekom's database as a customer. In any case, I am looking forward to your help to finally send the router back.
Many thanks
Kristina
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8 years ago
@kristina.shmarenkova
First
Bitte Daten im Profil hinterlegen! Damit Dich ein Teamie Kontaktieren kann und Dir weiter hilft! a bisserl Geduld da die gut beschäftigt sind
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-pro...
or
Call 08003301000
3
Answer
from
8 years ago
Hallo @Marita S. @Erdogan T.
bitte Beitrag aufgreifen, verschieben und Hilfe für @kristina.shmarenkova
Gruß
Waage1969
Hallo @kristina.shmarenkova
first sorry for my bad english.
i call a Teamie for you, so the can write with you how you can send your router back.
Answer
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8 years ago
Thank you! I have filled our my profile with my contact information.
I tried doing it online, but it says it cannot find me with my customer number. Looking forward to receiving some help!
Answer
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8 years ago
@kristina.shmarenkova going help .. I imform now the teami I hab See you 2 ask for help .... please waIT I can you understand but very-happy Bad wie english greetz
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8 years ago
hy an welche here @kristina.shmarenkova than a teami can help you please fill on here you profil mit contract Nummer ( benutzerdaten ) and a phone number( rückrufnummer) ..... this can you and the teamis See
sorry my english is bad . .greetz
0
8 years ago
@kristina.shmarenkova
Plse cancel at once the attached letter!
Your earlier address is visible!
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8 years ago
@kristina.shmarenkova Plse cancel at once the attached letter! Your earlier address is visible!
@kristina.shmarenkova
Plse cancel at once the attached letter!
Your earlier address is visible!
@Gelöschter Nutzer danke das wußte I net wie uf englisch tipseln ...
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Accepted Solution
accepted by
8 years ago
dont think anymore about it. You have got a credit on your last bill today for the router. It is not any more in our database.
So we are through.
Greets Detlev K.
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8 years ago
Thank you very much, you have been incredibly helpful!!!
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8 years ago
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