Hello,

Today, I signed a contract with a door representative for a new internet plan.

The representative informed me that Telekom would be installing fiber (Glasfaser) in my building, but did not provide any specific timeline.

In the meantime, I was advised to switch to MagentaZuhause XL and later upgrade to fiber once it became available.

However, according to your official website, fiber is currently not available in my building and is not expected to be for at least another five months.

Given this information and the fact that I work from home and rely on a stable internet connection, I would like to cancel my request to change internet providers and continue with my current provider.

Could you please let me know how to proceed with the cancellation?

Thank you for your support.

Best regards,