‎Recieved a follow up e-mail asking for scans of my ID card, registration paper and debit card

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Recieved a follow up e-mail asking for scans of my ID card, registration paper and debit card

9 days ago

Recently I have started the process of getting an internet connection to the flat I have gotten registered at, today as my order has started being processed I have recieved an e-mail with the following text

"um Ihren Auftrag kümmern wir uns gern. Vorab brauchen wir noch folgende Dokumente in Kopie von Ihnen:

• Deutscher Personalausweis oder Reisepass
• Meldebescheinigung (nicht älter als 1 Jahr)
• die Kopie der Bankkarte mit der IBAN (Vorder-u. Rückseite)

Sobald uns Ihre Unterlagen vorliegen, leiten wir alles in die Wege.
Sie können Ihre Dokumente ganz einfach im Internet hochladen und uns zuschicken. Sollte dies nicht funktionieren, senden Sie es per Post"

Is this legitimate? The e-mail it's been sent from seems to be legitimate as it ends with @dms-reply.telekom.de but I'd rather make sure

Will a polish ID card be accepted? The question asks for either a german one or a passport, of which I have neither

The third question asks about a scan of bank card with visible IBAN number, what card is it supposed to be? I believe it most likely means debit card but debit cards don't have IBANs on them, so I'm unsure if I understand it correctly

Or perhaps a bank statement?

9 days ago
Hello @JKaczmarek,

I'm happy to help and take a closer look at that. Please complete your profile with your contact and customer number.

Kind regards

Malte
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9 days ago
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9 days ago

JKaczmarek
Recently I have started the process of getting an internet connection to the flat I have gotten registered at, today as my order has started being processed I have recieved an e-mail with the following text "um Ihren Auftrag kümmern wir uns gern. Vorab brauchen wir noch folgende Dokumente in Kopie von Ihnen:

• Deutscher Personalausweis oder Reisepass
• Meldebescheinigung (nicht älter als 1 Jahr)
• die Kopie der Bankkarte mit der IBAN (Vorder-u. Rückseite)

Sobald uns Ihre Unterlagen vorliegen, leiten wir alles in die Wege.
Sie können Ihre Dokumente ganz einfach im Internet hochladen und uns zuschicken. Sollte dies nicht funktionieren, senden Sie es per Post" Is this legitimate? The e-mail it's been sent from seems to be legitimate as it ends with @dms-reply.telekom.de but I'd rather make sure Will a polish ID card be accepted? The question asks for either a german one or a passport, of which I have neither The third question asks about a scan of bank card with visible IBAN number, what card is it supposed to be? I believe it most likely means debit card but debit cards don't have IBANs on them, so I'm unsure if I understand it correctly Or perhaps a bank statement?

Recently I have started the process of getting an internet connection to the flat I have gotten registered at, today as my order has started being processed I have recieved an e-mail with the following text

"um Ihren Auftrag kümmern wir uns gern. Vorab brauchen wir noch folgende Dokumente in Kopie von Ihnen:

• Deutscher Personalausweis oder Reisepass
• Meldebescheinigung (nicht älter als 1 Jahr)
• die Kopie der Bankkarte mit der IBAN (Vorder-u. Rückseite)

Sobald uns Ihre Unterlagen vorliegen, leiten wir alles in die Wege.
Sie können Ihre Dokumente ganz einfach im Internet hochladen und uns zuschicken. Sollte dies nicht funktionieren, senden Sie es per Post"

Is this legitimate? The e-mail it's been sent from seems to be legitimate as it ends with @dms-reply.telekom.de but I'd rather make sure

Will a polish ID card be accepted? The question asks for either a german one or a passport, of which I have neither

The third question asks about a scan of bank card with visible IBAN number, what card is it supposed to be? I believe it most likely means debit card but debit cards don't have IBANs on them, so I'm unsure if I understand it correctly

Or perhaps a bank statement?

JKaczmarek

Recently I have started the process of getting an internet connection to the flat I have gotten registered at, today as my order has started being processed I have recieved an e-mail with the following text

"um Ihren Auftrag kümmern wir uns gern. Vorab brauchen wir noch folgende Dokumente in Kopie von Ihnen:

• Deutscher Personalausweis oder Reisepass
• Meldebescheinigung (nicht älter als 1 Jahr)
• die Kopie der Bankkarte mit der IBAN (Vorder-u. Rückseite)

Sobald uns Ihre Unterlagen vorliegen, leiten wir alles in die Wege.
Sie können Ihre Dokumente ganz einfach im Internet hochladen und uns zuschicken. Sollte dies nicht funktionieren, senden Sie es per Post"

Is this legitimate? The e-mail it's been sent from seems to be legitimate as it ends with @dms-reply.telekom.de but I'd rather make sure

Will a polish ID card be accepted? The question asks for either a german one or a passport, of which I have neither

The third question asks about a scan of bank card with visible IBAN number, what card is it supposed to be? I believe it most likely means debit card but debit cards don't have IBANs on them, so I'm unsure if I understand it correctly

Or perhaps a bank statement?

Hello @JKaczmarek

I also find this mail strange, especially the point regarding copy of the bank card.

I personally would never make a copy of my bank card and send it to somebody.

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9 days ago
After giving it a bit more thought I think it might have been just an honest mistake, I feel like the sender of that e-mail meant bank statement which contains IBAN can be used to verify someone's identity, I've seen it happen a couple times

Still, better safe than sorry
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9 days ago
Hello @JKaczmarek

I think I can answer your questions directly here without a phone call.

That's all correct. When you place an order, we are required to request your information to ensure everything is correct. For this, we require a registration certificate, a copy of your ID, and a valid bank account. If you are a customer of a foreign bank, you can also provide this account for the deduction of fees.

Kind Regards Wiebke
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9 days ago
Great! Everything is clear now, thank you for help!
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