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Question about Internet availability

vor 3 Jahren

Hello,

 

I have Telekom letter with Termin with Techniker on the next week. According to help articles, there must be available access to Telekom Hausanschluss. I've checked the house basement, and the closest thing to Hausanschluss is closed box on the wall of the basement. I assume Techniker will have a key to it?

 

Thank you!

159

6

    • vor 3 Jahren

      @Buktop80 

       

      Can you show a photo of the "Hausanschluss" ?

      4

      Antwort

      von

      vor 3 Jahren

      If the box with the lock you see belongs to Telekom, then, yes, the technician should have the key.

       

      However, there have been cases of landlords putting their own boxes around the Telekom box, e.g. to help with fighting vandadalism. In such a case, you would need to ask the landlord for the key.

       

      It would really be best if you could upload a photo of the box in question.

      Antwort

      von

      vor 3 Jahren

      Ok, here's the photo.

      IMG_2884.jpg

      Antwort

      von

      vor 3 Jahren

      That is a box from Telekom, the technician should have a key for it.

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      Antwort

      von

    • Akzeptierte Lösung

      akzeptiert von

      vor 3 Jahren

      That is a box from Telekom, the technician should have a key for it.

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