Plan termination because not getting solution to change the tariff

19 days ago

The customer service member in May 2025 called me saying that your Optical fiber contract can be changed to Magenta XL where you have to pay 45€ (3€ less than DSL contract which was 48€). He said my location will have optical fiber within 4-5 months and then your plan will remain on 45€. Unfortunately from August 2025 my bill is generating more and when I checked with customer care they said you have to pay 56€ till October and 77€ from November 2025. This plan is locked for 2 years. I asked about fiber connection, they said it is not sure when it will be started. I think I got robbed by a customer service guy. I want to change my plan to 45€ (even I am fine with DSL plan). I checked with multiple option and finally given termination. But I got an email with termination date of May 2027. I do not want to pay 77€ for 2 years. Kindly support. It is too much for me

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