Only status LED on speedport smart 2: no internet
vor 3 Jahren
Hi, unfortunately I don't speak German. So please bear with me . My internet stopped working. Only the status and WLAN LED on my speedport smart 2 router are on. I tried powering it off and on again, used a different phone line in my house and even used a different DSL cable but the problem persists. Is this an hardware issue? Or is there some other issue.
Any help is appreciated. Having an active connection is critical for me since I have important deadlines coming up.
Any help is appreciated. Having an active connection is critical for me since I have important deadlines coming up.
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vor 3 Jahren
@dsouzaashwin46
Do that first and which router/tariff do you have?Hier Kannst Deine Leitung mal Vorprüfen und auch eine Meldung absetzen
https://www.telekom.de/hilfe/hilfe-bei-stoerungen
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Antwort
von
vor 3 Jahren
Thank you so much for the prompt reply. The diagnosis link you shared tells me that I am affected by an area disruption. So it is the connection that is the problem and not my hardware. They say it might be repaired by tomorrow morning.
Antwort
von
vor 3 Jahren
@dsouzaashwin46
then wait until tomorrow, if it still doesn't work then report back herePlease fill your professionalBitte Daten im Profil hinterlegen! Damit Dich ein Teamie Kontaktieren kann und Dir weiter hilft! a bisserl Geduld da die gut beschäftigt sind
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile:telekom-custom-user-profile-userdata
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von
vor 3 Jahren
Please fill your professional
I guess this is supposed to read "please fill your profile", right?
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