Solved

Nutzer nicht in Vertragspartner änderbar

+2 weitere

6 years ago

Hallo zusammen,

 

ich habe Magenta Eins mit einem Magenta Mobil S Vertrag. Die Rechnungen von beiden Verträgen kommen an die selbe E-Mail Adresse. Im Kundencenter kann ich auch meinen Festnetzvertrag sehen. Meinen Mobilfunkvertrag habe ich verknüpft, kann diesen allerdings nicht von Nutzer auf Vertragspartner ändern. Ich gehe nach der Anleitung vor:
- Klicke auf ändern bei "Sie sind Nutzer für diesen Vertrag. | Ändern"

- Sofort kommt das Popup wie beim hinzufügen eines Vertrages und nicht zum ändern zu Vertragspartner:

"Um Sie als Nutzer der Mobilfunk-Rufnummer 01xxxxxxx Ihrem Telekom Account zuzuordnen, können wir Sie zum Account-Manager weiterleiten. Dort müssen Sie Ihre Rufnummer erneut eingeben."

 

D.h. ich komme im Endeffekt wieder auf der Seite an, wo mein Mobilfunkvertrag schon als Nutzer hinterlegt ist.

Können Sie mir bitte helfen?

 

Gruss Sebastian

 

1010

21

  • Accepted Solution

    accepted by

    6 years ago

    @Tanja R.  Juchu, jetzt hat es endlich geklappt. Vielen lieben Dank für die freundliche Hilfe

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