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No Wi-Fi connection

vor 3 Jahren

Hello,

I have no internet connection since yesterday night and I already have a fault report from this morning but it is still on entry stage (last change: 25.05.2022 08:54:09)

We already try to restart our Speedport but it didn't work. Only Status option is lighting. How can I fix this issue?

Thanks,

343

vor 3 Jahren
Hello @Begum Aslanturk

Thank you for your contribution.

If the fault has already been reported, please wait.

Many greetings

2
Antwort
von
vor 3 Jahren
Thank you for the response!
But I have to connect wi-fi to work remotely. It is a very critical issue for me. Is there anything I can do to make things faster maybe? Also I am afraid that if we can solve the issue today as tomorrow is a holiday
Antwort
von
vor 3 Jahren
@Begum Aslanturk

Do you use mobile communications via Telekom. Then you could have data volume booked by a Teamie .

There is also an LTE quick start set. But it would not arrive until Friday/Saturday.

Uneingeloggter Nutzer
Antwort
von
vor 3 Jahren
Hello @Begum Aslanturk,

yes, there's an issue with the line.

A technician has already been ordered for Friday morning. I hope the problem can be fixed fast.

If you or someone in your family has a mobile tariff at Deutsche Telekom, I can help with free data.

Just tell me.

Call for us here if there are any more questions after the appointment on Friday.

Kind regards Inga Kristina J.

2
Antwort
von
vor 3 Jahren
Hello,

thank you for all answers.
technician just left now and he said there is a problem with the cable and house management should take care of it. I honestly don’t know what that means and what should I tell them in details if I call. what kind of role house management can have this one? And do you have any guess how long would it take to fix that problem? I am really confused.

thank you for your help
Antwort
von
vor 3 Jahren
Hello @Begum Aslanturk,

I just checked what the technician wrote in the ticket.

The cable in the house between the access (mostly in the cellar) and your telephone socket is defective. A new cable has to be installed. But for that the technician would have to drill through a wall. For that a permission of the owner of the house is needed.

Also the work is not for free, so that the owner of the house has to pay for it. Therefore, in most of these cases the landlord orders an electrician to install the new cable.

So please call your landlord or the house management and ask if they take care for it.

Kind regards Inga Kristina J.

Uneingeloggter Nutzer
Antwort
von
Akzeptierte Lösung
akzeptiert von
vor 3 Jahren
Hello @Begum Aslanturk,

I just checked what the technician wrote in the ticket.

The cable in the house between the access (mostly in the cellar) and your telephone socket is defective. A new cable has to be installed. But for that the technician would have to drill through a wall. For that a permission of the owner of the house is needed.

Also the work is not for free, so that the owner of the house has to pay for it. Therefore, in most of these cases the landlord orders an electrician to install the new cable.

So please call your landlord or the house management and ask if they take care for it.

Kind regards Inga Kristina J.

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