No order confirmation email for DSL

vor 4 Jahren

Hi,

 

I apply DSL(internet) order a week ago and I was informed that order confirmation email will be sent to me with the technician appointment date. 

However, after a week, I haven't received any email from T-telekom. I tried to check with "CHAT" but was told that I should contact HotLine which is not reachable for hours.

 

How can I check the order status and when will be the technician appointment date? And what should I do to receive the email ?

1673

23

    • vor 4 Jahren

      Hello @pajarillo85 and sorry for the late reply.

      I have already informed the technical department about this issue.
      The reason, why you haven't gotten a confirmation yet, is because we don't know when we can "plug you in" essentially.
      I will get back to you as soon as I got some new information.

      Kind regards Nico B.

      0

    • vor 4 Jahren

      @pajarillo85

      Sorry for the delay in messages.
      The construction team will now focus on recovering the demarcation point to ensure, that a connection will work.
      I will get back to you as soon as I get more information regarding this topic.

      Kind regards Nico B.

      3

      Antwort

      von

      vor 4 Jahren

      Hi Nico,

       

      Thank you for checking my order.

      Can T-telekom suppply internet to my apartment? or is it out of capacity?

       

      Antwort

      von

      vor 4 Jahren

      Hello @pajarillo85,

      it is actually out of capacity.
      If you are a tenant, you would have to speak to your landlord about a new demarcation point.
      If you don't want to do any of this, you can cancel your order.

      Kind regards Nico B.

      Antwort

      von

      vor 4 Jahren

      Hi Nico B,

       

      Does that mean without contact my landlord, there is no way to get the internet service from T-telekcom?

      If yes, please could you help me to cancel this order? I already got delivered router, and the order which is combined with this internet order(applied cell-phone discount for purchasing internet service together).

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 4 Jahren

      Hello @pajarillo85,

      sorry, for the late response.
      I'm pleased to help you. If you want, I will check your contract.
      When do you have time? I would like to contact you.

      Greetings Khaled A.

      1

      Antwort

      von

      vor 4 Jahren

      Hi Khaled,

       

      Please contact me on Monday if it's okay for you. 

      Unfortunately, I don't speak German...

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 4 Jahren

      @pajarillo85,

      ok, no problem, we can speak English.
      I will not work on Monday.
      My colleagues can contact you
      Or on Tuesday, I will contact you after 6 pm?

      Greetings Khaled A.

      3

      Antwort

      von

      vor 4 Jahren

       

      Hi Khaled,

       

      that is great.

       

      I guess it's better to speak with you than your colleagues as I believe you fully understand the situation I faced. So please call me anytime on Tuesday. 

      Thank you.

      Antwort

      von

      vor 4 Jahren

      Ok, don't worry. I will contact you. I wish you a nice evening. Fröhlich Greetings
      Khaled A.

      Antwort

      von

      vor 4 Jahren

      @pajarillo85, I will call you at 8:30 pm on Tuesday. Zwinkernd Greetings
      Khaled A.

      Uneingeloggter Nutzer

      Antwort

      von

    • vor 4 Jahren

      11

      Antwort

      von

      vor 4 Jahren

      You got an information/confirmation on 18th of March 2021 about this refund as well. So do you want me to transfer the money from your telekom account to your bank account? Regards Karsten L.

      Antwort

      von

      vor 4 Jahren

      Hi,

       

      I haven't received the confirmation.

      Yes, could you do so?

      Antwort

      von

      vor 4 Jahren

      Hey, I just transferred the money from your Telekom account to your bank account. You should receive it in the next few days. 🙂 Kind regrades Sana A.

      Uneingeloggter Nutzer

      Antwort

      von

      Uneingeloggter Nutzer

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