Gelöst

No internet for over two weeks (English)

vor 4 Jahren

Hello,

For the last two weeks my network hasn't been working on my apartment. Both Status and WLAN lights are on but nothing else, in the log in the Speedport portal I see this recurring message "(T103) keine Antworten vom Timeserver" not sure if that could be the problem. The owner of the apartment has open two cases with Telekom and both were closed as solved but still no internet, and when I try to call myself into the technical support either they don't speak english or they cannot help me because I'm not the owner.

 

I've tried reseting the router, disconnecting and re-connecting everything, double checked every cable is connected properly but I can't make it work. I'd really appreciate some help, I work from home and I really need the WiFi.

 

Regards

 

 

377

10

  • vor 4 Jahren

    This appears to be a problem with the ipv6 time server. You can try to set the server to 0.europe.pool.ntp.org – if the configuration is possible with your router. It would be helpful to know which router model you use.

     

    6

    Antwort

    von

    vor 4 Jahren

    Hi @ak123,

    welcome to our community!

    Would it be okay if I contact the owner myself for a short legitimation and afterwards take care of the problem? If so, would you send me a PN telling me how and when to reach him best?

    Kind regards
    Anna J.

    Antwort

    von

    vor 4 Jahren

    @Anna J. : @xoxoibo ist gemeint.

     

    @xoxoibo : Please send a PM to @Anna J. 

    Bild nicht vorhanden

     

    Antwort

    von

    vor 4 Jahren

    @ak123  Aaah sorry, ich habe Gehirnfreitag.

     

    @xoxoibo Sorry, I mixed up the handles. Of course, I meant to address you.

     

    Kind regards

    Anna J.

    Uneingeloggter Nutzer

    Antwort

    von

  • vor 4 Jahren

    @xoxoibo thank you, your message has reached me and I just wrote an email to the contact.

    I'll give you an update as soon as possible, promise!

    Bild nicht vorhanden



    Kind regards
    Anna J.

    0

  • vor 4 Jahren

    Hello @xoxoibo,

    I have sent you a DM. Feel free to give me feedback there.

    Greetings
    Timur K.

    0

  • Akzeptierte Lösung

    akzeptiert von

    vor 4 Jahren

    Hello @xoxoibo,

    thank you for your DM today. I am very happy that the technician was able to fix the problem. I wish you a nice week.

    Greetings
    Timur K.

    0

Uneingeloggter Nutzer

Frage

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