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No confirmation email for DSL
4 years ago
Hello,
9 days ago I applied to set up internet in my new house and was informed that I would receive an order confirmation email in 2-3 days however I have not received anything. I was hoping to get some help as to what to do next or if there is a way to check the order status.
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4 years ago
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4 years ago
@kayla.wilson0827 : Welcome to the community! So that the Telekom Teamies can help you, please enter here:
https://telekomhilft.telekom.de/t5/user/myprofilepage/tab/personal-profile%3Atelekom-custom-user-profile-userdata
your contact details to which only the Telekom Teamies have access.
Greetings Ulrich
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4 years ago
Thank you, I updated my contact details
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4 years ago
I had a look at your order, and it looks like the lines to your home are used, but the technique is already informed. I'll check the current status tomorrow again and keep you up to date.
Regards
Karsten L.
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4 years ago
Checked everything again. The order is confirmed and the appointment will be on 7th of April 2021. You should also already have the confirmation via E-Mail.
Regards
Karsten L.
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